Frequently Asked Questions

Each eyeshadow palette shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for Latin America. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.

For ampoule we recommend booking your slot at least 4-5 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for ampoule on a short call, and we will confirm the specification in writing before any deposit is requested.

We can arrange instrumental and in-use testing to support performance claims for sheet mask, including hydration, barrier function and tolerance studies. Claim wording is reviewed against the rules for North America so you do not commit to language your dossier cannot support. Where a full clinical study is not justified, we will tell you which claims are defensible on formulation rationale and consumer perception data alone. Our team can walk through the options for sheet mask on a short call, and we will confirm the specification in writing before any deposit is requested.

We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for cleanser. Our quality system operates under FDA-registered facility, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for cleanser on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Airless pumps, refill pouches and refillable outer packs are all available for facial oil, subject to compatibility testing with your formula. Airless formats suit actives such as Retinol because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.

We can develop serum with alternative preservation strategies, including multifunctional humectants, low-water systems and barrier packaging that reduces microbial risk. Truly preservative-free claims depend on the format and how the consumer uses it, so we will tell you honestly whether the claim is defensible for your product. Every candidate still passes challenge testing, and we document the rationale so your Africa submission is supported by data rather than marketing language. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.

Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat toner programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for toner on a short call, and we will confirm the specification in writing before any deposit is requested.

We can arrange instrumental and in-use testing to support performance claims for mascara, including hydration, barrier function and tolerance studies. Claim wording is reviewed against the rules for Australia and New Zealand so you do not commit to language your dossier cannot support. Where a full clinical study is not justified, we will tell you which claims are defensible on formulation rationale and consumer perception data alone. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.

We can develop concealer with alternative preservation strategies, including multifunctional humectants, low-water systems and barrier packaging that reduces microbial risk. Truly preservative-free claims depend on the format and how the consumer uses it, so we will tell you honestly whether the claim is defensible for your product. Every candidate still passes challenge testing, and we document the rationale so your the Middle East submission is supported by data rather than marketing language. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.

For foundation we recommend booking your slot at least 5-6 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.