Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
For eyeshadow palette we recommend booking your slot at least 5-6 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Allergen declaration for mascara is built from the full formula including fragrance composition, and we review it against the list applicable to Latin America. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
We work with established fragrance houses and can match a target profile or build a new one around your positioning for mascara. If you have a benchmark, share it and we will develop to that direction, including fragrance-free or low-allergen options where your retailer requires them. Fragrance is assessed during stability so the scent does not drift or discolour the mascara base over time. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We regularly develop shampoo without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Japan and South Korea. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
A shampoo quote separates into formula, primary packaging, secondary packaging, filling and labour, testing, and freight. Packaging usually drives the largest variable, so choosing from bottles and salon-size containers can move unit cost more than formula changes do. We provide a line-item breakdown rather than a single number, so you can see exactly where to trade off if you need to hit a target retail price. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to Australia and New Zealand. Where an ingredient must be removed, we propose a functional replacement built around Aloe Vera and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised setting spray so you can judge texture, scent and performance before approving the change. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.
For setting spray we recommend booking your slot at least 3-4 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Beyond filling, we support packaging design, component sourcing and artwork adaptation for essence. Popular choices include glass bottles with dropper or pump, and we work with established mould suppliers when you need a custom silhouette. Our team checks component compatibility with your formula during stability testing, which prevents leaking, panel swelling or pump failure after filling. Our team can walk through the options for essence on a short call, and we will confirm the specification in writing before any deposit is requested.
A lotion quote separates into formula, primary packaging, secondary packaging, filling and labour, testing, and freight. Packaging usually drives the largest variable, so choosing from pump bottles and soft tubes can move unit cost more than formula changes do. We provide a line-item breakdown rather than a single number, so you can see exactly where to trade off if you need to hit a target retail price. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Colour for shampoo is controlled against an approved reference standard with defined tolerance, and each batch is compared under standardised lighting before release. Pigment dispersion is standardised during manufacturing so shade does not drift as batch size increases. Retained samples from each shampoo run are kept, which lets us trace and correct any shade complaint rather than guess at the cause. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
