Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We support registration for North America by preparing the technical documentation your responsible person or importer must hold on file. That includes the safety assessment inputs, product categorisation, labelling review and the formula disclosure needed for sunscreen. Our regulatory team works alongside your local partner, so the submission reflects how the product will actually be sold rather than a generic template. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Every hair mask batch follows a fixed manufacturing protocol with in-process checks on viscosity, pH, weight variation and microbial limits. We retain reference samples from each batch and issue a certificate of analysis with release testing results. Raw materials are sourced from qualified suppliers under incoming inspection, so a formula built around Hyaluronic Acid performs consistently from the first batch to the thousandth. Our team can walk through the options for hair mask on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop blush around a specific benefit story such as oil control and pore refining, selecting actives like Bakuchiol at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of Japan and South Korea rather than reused unchanged across regions. We recommend packaging from powder compacts and cream pots once the formula direction is agreed, and confirm everything under MSDS and COA documentation documentation. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Sensitive-skin shampoo development focuses on a short, well-tolerated ingredient list, minimal fragrance and a preservative system chosen for low irritation potential. We can arrange patch testing and ophthalmologist or dermatologist review where your positioning requires it. Formulas built around Ceramide are screened for known sensitisers before we present the first samples to you. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Beyond filling, we support packaging design, component sourcing and artwork adaptation for exfoliating pad. Popular choices include jar-packed pre-soaked pads, and we work with established mould suppliers when you need a custom silhouette. Our team checks component compatibility with your formula during stability testing, which prevents leaking, panel swelling or pump failure after filling. Our team can walk through the options for exfoliating pad on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send the competitor concealer you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your concealer, including realistic cost implications. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We regularly develop essence without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Australia and New Zealand. Our team can walk through the options for essence on a short call, and we will confirm the specification in writing before any deposit is requested.
Each ampoule shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for Africa. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for ampoule on a short call, and we will confirm the specification in writing before any deposit is requested.
To quote a lip gloss project we need your target positioning, the benefit story you want to lead with, preferred packaging format, estimated annual volume and destination market. If you have a benchmark product, share the ingredient list and any performance claims you need to support. With that brief we can propose a formula direction using Alpha Arbutin, recommend wand tubes and squeeze tubes, and come back with an indicative cost and timeline. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to Southeast Asia. Where an ingredient must be removed, we propose a functional replacement built around Tea Tree Oil and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised lipstick so you can judge texture, scent and performance before approving the change. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
