Frequently Asked Questions

We adapt your artwork to the print specification of each component and review the copy against labelling rules for Southeast Asia. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For facial cream we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Closure and pump compatibility for facial oil is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as dropper bottles with botanical blends behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.

Scaling ampoule starts with a lab batch, then a pilot batch on production equipment to expose shear, heating and cooling differences that the bench cannot predict. We adjust manufacturing parameters at pilot stage and confirm the bulk batch matches the approved sample on viscosity, appearance and performance. This is where most reformulation costs are avoided, so we do not skip the pilot step even when the timeline is tight. Our team can walk through the options for ampoule on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Airless pumps, refill pouches and refillable outer packs are all available for lotion, subject to compatibility testing with your formula. Airless formats suit actives such as Glycolic Acid because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.

Colour for hair mask is controlled against an approved reference standard with defined tolerance, and each batch is compared under standardised lighting before release. Pigment dispersion is standardised during manufacturing so shade does not drift as batch size increases. Retained samples from each hair mask run are kept, which lets us trace and correct any shade complaint rather than guess at the cause. Our team can walk through the options for hair mask on a short call, and we will confirm the specification in writing before any deposit is requested.

We can develop facial cream to halal, kosher or organic standards and work with accredited certification bodies for the audit and documentation. Certification affects raw material sourcing, production scheduling and segregation, so it is far easier to design in at brief stage than to retrofit. Tell us which programme you need for the Middle East and we will confirm feasibility and cost before development begins. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Sensitive-skin setting spray development focuses on a short, well-tolerated ingredient list, minimal fragrance and a preservative system chosen for low irritation potential. We can arrange patch testing and ophthalmologist or dermatologist review where your positioning requires it. Formulas built around Allantoin are screened for known sensitisers before we present the first samples to you. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.

Active content in eye cream is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Japan and South Korea and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for eye cream on a short call, and we will confirm the specification in writing before any deposit is requested.

We can support direct-to-consumer fulfilment models for eyeshadow palette, including single-unit labelling, barcode application and ship-ready cartons. For Japan and South Korea we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Airless pumps, refill pouches and refillable outer packs are all available for lip gloss, subject to compatibility testing with your formula. Airless formats suit actives such as Snail Secretion Filtrate because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.