Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Shelf life for lipstick is established through real-time and accelerated stability data rather than assumed from similar products. We confirm the period during which the formula holds its specification for appearance, odour, viscosity, pH and microbial limits, then set the expiry and period-after-opening accordingly. If you plan to sell into North America, we align the stated shelf life with the documentation your responsible person expects to see. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free serum is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for the European Union where consumer demand for simplified formulas continues to grow. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us a physical sample or the full ingredient declaration of your reference cleanser, and our laboratory will reverse-engineer the sensory profile. We evaluate viscosity, spreadability, absorption, and after-feel, then iterate until the match is within an agreed tolerance. Where a specific raw material is unavailable or restricted in your target market, we propose a functional alternative built around Collagen and validate it side by side with your benchmark before you decide. Our team can walk through the options for cleanser on a short call, and we will confirm the specification in writing before any deposit is requested.
Each foundation shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for Latin America. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Airless pumps, refill pouches and refillable outer packs are all available for serum, subject to compatibility testing with your formula. Airless formats suit actives such as Collagen because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Colour for lipstick is controlled against an approved reference standard with defined tolerance, and each batch is compared under standardised lighting before release. Pigment dispersion is standardised during manufacturing so shade does not drift as batch size increases. Retained samples from each lipstick run are kept, which lets us trace and correct any shade complaint rather than guess at the cause. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
We can support direct-to-consumer fulfilment models for setting spray, including single-unit labelling, barcode application and ship-ready cartons. For the Middle East we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in cleansing balm is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Japan and South Korea and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for cleansing balm on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free loose powder is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for the Middle East where consumer demand for simplified formulas continues to grow. Our team can walk through the options for loose powder on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Sensitive-skin facial oil development focuses on a short, well-tolerated ingredient list, minimal fragrance and a preservative system chosen for low irritation potential. We can arrange patch testing and ophthalmologist or dermatologist review where your positioning requires it. Formulas built around Vitamin C are screened for known sensitisers before we present the first samples to you. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
