Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for blush. Our quality system operates under CPSR / CPNP dossier support for the EU, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop eyeshadow palette to halal, kosher or organic standards and work with accredited certification bodies for the audit and documentation. Certification affects raw material sourcing, production scheduling and segregation, so it is far easier to design in at brief stage than to retrofit. Tell us which programme you need for Australia and New Zealand and we will confirm feasibility and cost before development begins. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Shelf life for lotion is established through real-time and accelerated stability data rather than assumed from similar products. We confirm the period during which the formula holds its specification for appearance, odour, viscosity, pH and microbial limits, then set the expiry and period-after-opening accordingly. If you plan to sell into the European Union, we align the stated shelf life with the documentation your responsible person expects to see. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Every eyeshadow palette candidate goes through accelerated and real-time stability, including temperature cycling, freeze-thaw, light exposure and centrifuge checks. We also run packaging compatibility testing so the formula does not interact with the closure, lining or pump over the intended shelf life. Results are recorded against ISO 22716 cosmetics GMP documentation requirements, and we only release a formula once it has held specification for the agreed test window. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
We can support direct-to-consumer fulfilment models for eye cream, including single-unit labelling, barcode application and ship-ready cartons. For Latin America we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for eye cream on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for eyeshadow palette are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
We support vegan, cruelty-free and clean-beauty positioning for hair mask and can formulate without animal-derived inputs, parabens or specific preservative systems on request. Ingredient selection is screened against your target retailer's restricted-substance list, and we document compliance at formula level. Certification bodies differ by market, so we align the dossier with the programme you intend to register in Latin America. Our team can walk through the options for hair mask on a short call, and we will confirm the specification in writing before any deposit is requested.
A serum sample kit typically includes the formula in your chosen packaging, the specification sheet, and available variants on texture or active loading. If your brief centres on Hyaluronic Acid, we may include a comparison against a benchmark so you can judge the difference directly. Samples ship with enough volume for your team to run internal evaluation rather than a single-use sachet. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We source PCR resin, glass, aluminium and mono-material components for blush and can document recycled content for your sustainability reporting. Recycled resin can vary in colour and wall consistency, so we qualify the component with your formula before committing to a production run. We will be direct about what is genuinely recyclable in Australia and New Zealand rather than repeating a claim your customers may challenge. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We source PCR resin, glass, aluminium and mono-material components for shampoo and can document recycled content for your sustainability reporting. Recycled resin can vary in colour and wall consistency, so we qualify the component with your formula before committing to a production run. We will be direct about what is genuinely recyclable in Australia and New Zealand rather than repeating a claim your customers may challenge. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
