Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for facial oil are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in sunscreen is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for Japan and South Korea and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat bb cream programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for bb cream on a short call, and we will confirm the specification in writing before any deposit is requested.
We adapt your artwork to the print specification of each component and review the copy against labelling rules for North America. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For hand cream we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for hand cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for lotion is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as pump bottles and soft tubes behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Colour for loose powder is controlled against an approved reference standard with defined tolerance, and each batch is compared under standardised lighting before release. Pigment dispersion is standardised during manufacturing so shade does not drift as batch size increases. Retained samples from each loose powder run are kept, which lets us trace and correct any shade complaint rather than guess at the cause. Our team can walk through the options for loose powder on a short call, and we will confirm the specification in writing before any deposit is requested.
Every body lotion batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for body lotion are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for body lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
We run multiple filling lines covering primer and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard primer runs are scheduled 5-6 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for primer on a short call, and we will confirm the specification in writing before any deposit is requested.
Our standard MOQ for cleanser private label projects starts from 2,000 units per SKU, depending on the packaging format you choose. For cleanser we commonly run tubes, foaming pumps and jars, and each option carries its own tooling and filling minimums. If you are validating a new market, we can support a lower pilot run so you can test sell-through before committing to a full production slot. Once your formula is locked, scaling from pilot to volume production typically keeps the same specification, so there is no need to re-validate stability. Our team can walk through the options for cleanser on a short call, and we will confirm the specification in writing before any deposit is requested.
We can support direct-to-consumer fulfilment models for exfoliating pad, including single-unit labelling, barcode application and ship-ready cartons. For the Middle East we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for exfoliating pad on a short call, and we will confirm the specification in writing before any deposit is requested.
