Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We can support direct-to-consumer fulfilment models for shampoo, including single-unit labelling, barcode application and ship-ready cartons. For Africa we work with fulfilment partners experienced in cosmetics, which matters for temperature exposure and returns handling. Tell us your channel mix and we will advise whether DTC fulfilment is practical at your volume before you commit. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Viscosity for shampoo is set as a measurable range with a defined test method and temperature, not a subjective description. We confirm the target at sample stage and reproduce it in production through controlled mixing, heating and cooling parameters. If your brief needs a specific sensory outcome such as quick break or cushiony after-feel, we translate that into a specification we can actually hold. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in lotion is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for the Middle East and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Recommendations depend on the formula viscosity, fill temperature and climate exposure during transit to Southeast Asia. Common options for facial mist include spray bottles in multiple sizes, and we confirm closure torque, liner compatibility and drop-test performance before locking the specification. Carton and pallet patterns are planned early so your inbound team receives goods that are scannable, stackable and unlikely to leak in transit. Our team can walk through the options for facial mist on a short call, and we will confirm the specification in writing before any deposit is requested.
We work with established fragrance houses and can match a target profile or build a new one around your positioning for setting spray. If you have a benchmark, share it and we will develop to that direction, including fragrance-free or low-allergen options where your retailer requires them. Fragrance is assessed during stability so the scent does not drift or discolour the setting spray base over time. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for lotion are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop serum around a specific benefit story such as oil control and pore refining, selecting actives like Galactomyces Ferment at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of Southeast Asia rather than reused unchanged across regions. We recommend packaging from dropper bottles and airless pumps once the formula direction is agreed, and confirm everything under MoCRA-ready facility registration for the US documentation. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
We support registration for Japan and South Korea by preparing the technical documentation your responsible person or importer must hold on file. That includes the safety assessment inputs, product categorisation, labelling review and the formula disclosure needed for hair mask. Our regulatory team works alongside your local partner, so the submission reflects how the product will actually be sold rather than a generic template. Our team can walk through the options for hair mask on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Sensitive-skin lip gloss development focuses on a short, well-tolerated ingredient list, minimal fragrance and a preservative system chosen for low irritation potential. We can arrange patch testing and ophthalmologist or dermatologist review where your positioning requires it. Formulas built around Niacinamide are screened for known sensitisers before we present the first samples to you. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in lip gloss is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for the Middle East and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
