Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We adapt your artwork to the print specification of each component and review the copy against labelling rules for the Middle East. That covers mandatory statements, net quantity placement, ingredient listing order, responsible person details and any warnings your product class requires. For body lotion we flag issues before plates are made, which avoids the costly reprint that comes from catching a labelling error after production. Our team can walk through the options for body lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Airless pumps, refill pouches and refillable outer packs are all available for sunscreen, subject to compatibility testing with your formula. Airless formats suit actives such as Salicylic Acid because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Territory exclusivity for serum can be granted for bespoke formulas, usually tied to a minimum annual volume or a defined market such as Southeast Asia. Library formulas are generally non-exclusive but can be differentiated through fragrance, texture or active loading so your product is not directly comparable. We set the terms in writing so your investment in development is protected for as long as the programme runs. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat serum programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
We run multiple filling lines covering ampoule and adjacent formats, with capacity reserved for both pilot and high-volume programmes. Standard ampoule runs are scheduled 3-4 weeks after sample approval and deposit. For seasonal peaks we recommend booking your production slot early so that component procurement and filling capacity are both secured on the same calendar. Our team can walk through the options for ampoule on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to Southeast Asia. Where an ingredient must be removed, we propose a functional replacement built around Ceramide and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised sunscreen so you can judge texture, scent and performance before approving the change. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
We can arrange instrumental and in-use testing to support performance claims for sunscreen, including hydration, barrier function and tolerance studies. Claim wording is reviewed against the rules for the European Union so you do not commit to language your dossier cannot support. Where a full clinical study is not justified, we will tell you which claims are defensible on formulation rationale and consumer perception data alone. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free blush is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for Africa where consumer demand for simplified formulas continues to grow. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in lipstick is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for the European Union and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send the competitor body lotion you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your body lotion, including realistic cost implications. Our team can walk through the options for body lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
