Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in Africa. For shampoo, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
A blush sample kit typically includes the formula in your chosen packaging, the specification sheet, and available variants on texture or active loading. If your brief centres on Galactomyces Ferment, we may include a comparison against a benchmark so you can judge the difference directly. Samples ship with enough volume for your team to run internal evaluation rather than a single-use sachet. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop lip gloss to halal, kosher or organic standards and work with accredited certification bodies for the audit and documentation. Certification affects raw material sourcing, production scheduling and segregation, so it is far easier to design in at brief stage than to retrofit. Tell us which programme you need for North America and we will confirm feasibility and cost before development begins. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for serum is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as dropper bottles and airless pumps behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
A concealer sample kit typically includes the formula in your chosen packaging, the specification sheet, and available variants on texture or active loading. If your brief centres on Hyaluronic Acid, we may include a comparison against a benchmark so you can judge the difference directly. Samples ship with enough volume for your team to run internal evaluation rather than a single-use sachet. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
For serum that is sensitive to heat or freezing, we review the stability data to define an acceptable transit range and plan packaging and routing accordingly. Where needed we use insulated cartons, cool-chain freight or seasonal routing for Latin America, and we confirm the approach before quoting. We also advise on storage guidance so your warehouse and retail partners keep the product within the validated range. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Viscosity for concealer is set as a measurable range with a defined test method and temperature, not a subjective description. We confirm the target at sample stage and reproduce it in production through controlled mixing, heating and cooling parameters. If your brief needs a specific sensory outcome such as quick break or cushiony after-feel, we translate that into a specification we can actually hold. Our team can walk through the options for concealer on a short call, and we will confirm the specification in writing before any deposit is requested.
Active content in shampoo is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for the Middle East and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send the competitor essence you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your essence, including realistic cost implications. Our team can walk through the options for essence on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We regularly develop lipstick without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Latin America. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
