Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
Yes. Closure and pump compatibility for lip gloss is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as wand tubes and squeeze tubes behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Each lipstick shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for Latin America. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for facial cream are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
We support registration for the European Union by preparing the technical documentation your responsible person or importer must hold on file. That includes the safety assessment inputs, product categorisation, labelling review and the formula disclosure needed for lip gloss. Our regulatory team works alongside your local partner, so the submission reflects how the product will actually be sold rather than a generic template. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to Africa. Where an ingredient must be removed, we propose a functional replacement built around Mugwort Extract and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised serum so you can judge texture, scent and performance before approving the change. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. E-commerce-ready primer packaging addresses leak resistance, drop performance, scannable barcodes and suffocation warnings for polybags. We confirm carton dimensions against your fulfilment centre requirements so you avoid oversize or prep surcharges. For the Middle East we align packaging with the prep rules of the marketplace you sell through. Our team can walk through the options for primer on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for toner are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for toner on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free toner is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for Japan and South Korea where consumer demand for simplified formulas continues to grow. Our team can walk through the options for toner on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Closure and pump compatibility for shampoo is tested during stability, covering dose output, priming, leak resistance and any interaction between formula and gasket materials. Options such as bottles and salon-size containers behave very differently with low-viscosity versus high-viscosity bases, which is why this testing happens before tooling is committed. Catching a pump incompatibility at this stage avoids the field complaints that follow a rushed launch. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Beyond filling, we support packaging design, component sourcing and artwork adaptation for ampoule. Popular choices include single-dose vials and dropper bottles, and we work with established mould suppliers when you need a custom silhouette. Our team checks component compatibility with your formula during stability testing, which prevents leaking, panel swelling or pump failure after filling. Our team can walk through the options for ampoule on a short call, and we will confirm the specification in writing before any deposit is requested.
