Frequently Asked Questions
Everything you need to know before starting your OEM / ODM project.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for sunscreen. Our quality system operates under MoCRA-ready facility registration for the US, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. E-commerce-ready eyeshadow palette packaging addresses leak resistance, drop performance, scannable barcodes and suffocation warnings for polybags. We confirm carton dimensions against your fulfilment centre requirements so you avoid oversize or prep surcharges. For Japan and South Korea we align packaging with the prep rules of the marketplace you sell through. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Each mascara shipment includes the certificate of analysis, packing list, commercial invoice and any export documents required for North America. On request we provide batch manufacturing records, stability summaries and the safety documentation your importer needs for customs clearance. Documents are prepared alongside production rather than after it, which prevents the common delay where goods are ready but paperwork is not. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop mascara to halal, kosher or organic standards and work with accredited certification bodies for the audit and documentation. Certification affects raw material sourcing, production scheduling and segregation, so it is far easier to design in at brief stage than to retrofit. Tell us which programme you need for Africa and we will confirm feasibility and cost before development begins. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
We support vegan, cruelty-free and clean-beauty positioning for serum and can formulate without animal-derived inputs, parabens or specific preservative systems on request. Ingredient selection is screened against your target retailer's restricted-substance list, and we document compliance at formula level. Certification bodies differ by market, so we align the dossier with the programme you intend to register in North America. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free facial cream is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for Latin America where consumer demand for simplified formulas continues to grow. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send the competitor bb cream you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your bb cream, including realistic cost implications. Our team can walk through the options for bb cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Cost reduction for loose powder usually comes from component choice, fill size, carton construction and order consolidation rather than from cheaper raw materials. We review your current bill of materials and identify changes that do not affect the sensory profile the consumer notices. Any substitution is validated against your approved sample, so the loose powder on shelf performs the same way after the change. Our team can walk through the options for loose powder on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for foundation are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Standard terms are a deposit to book the production slot and the balance before shipment, with the exact split confirmed in the pro forma invoice. For repeat sunscreen programmes with a stable forecast we can discuss scheduled production and consolidated shipping to improve unit economics. All commercial terms, specifications and quality acceptance criteria are written into the order confirmation so both sides work from the same document. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
