FAQ Archive · 2026
Browse archived content by publish date.
Active content in lipstick is verified through incoming raw material certificates and, where the claim depends on it, quantitative testing of the finished batch. We confirm the assay against the specification used during development, so the level in production matches the level that was tested. This documentation supports your label claim for North America and protects you if a retailer or regulator asks for evidence. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free sheet mask is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for Southeast Asia where consumer demand for simplified formulas continues to grow. Our team can walk through the options for sheet mask on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We develop lipstick around a specific benefit story such as gentle exfoliation and smoothing, selecting actives like Collagen at levels that are defensible and stable. Formulas are adapted to climate, consumer habits and the regulatory expectations of Japan and South Korea rather than reused unchanged across regions. We recommend packaging from bullet cases and slim sticks once the formula direction is agreed, and confirm everything under CPSR / CPNP dossier support for the EU documentation. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
We support vegan, cruelty-free and clean-beauty positioning for body lotion and can formulate without animal-derived inputs, parabens or specific preservative systems on request. Ingredient selection is screened against your target retailer's restricted-substance list, and we document compliance at formula level. Certification bodies differ by market, so we align the dossier with the programme you intend to register in Africa. Our team can walk through the options for body lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Allergen declaration for foundation is built from the full formula including fragrance composition, and we review it against the list applicable to Africa. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
Cost reduction for serum usually comes from component choice, fill size, carton construction and order consolidation rather than from cheaper raw materials. We review your current bill of materials and identify changes that do not affect the sensory profile the consumer notices. Any substitution is validated against your approved sample, so the serum on shelf performs the same way after the change. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We regularly develop exfoliating pad without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Japan and South Korea. Our team can walk through the options for exfoliating pad on a short call, and we will confirm the specification in writing before any deposit is requested.
Allergen declaration for eyeshadow palette is built from the full formula including fragrance composition, and we review it against the list applicable to North America. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Sensitive-skin lotion development focuses on a short, well-tolerated ingredient list, minimal fragrance and a preservative system chosen for low irritation potential. We can arrange patch testing and ophthalmologist or dermatologist review where your positioning requires it. Formulas built around Mugwort Extract are screened for known sensitisers before we present the first samples to you. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
Every hand cream batch is released against agreed specification, and any batch that fails is quarantined before it leaves our facility. If a non-conformance is confirmed on your side, we investigate against retained samples and batch records, then agree a corrective action and replacement or credit. The acceptance criteria for hand cream are written into the order confirmation up front, so disputes about what constitutes a defect are rare. Our team can walk through the options for hand cream on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop shampoo with alternative preservation strategies, including multifunctional humectants, low-water systems and barrier packaging that reduces microbial risk. Truly preservative-free claims depend on the format and how the consumer uses it, so we will tell you honestly whether the claim is defensible for your product. Every candidate still passes challenge testing, and we document the rationale so your Australia and New Zealand submission is supported by data rather than marketing language. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for facial cream. Our quality system operates under HACCP-aligned process control, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
