FAQ Archive · 2026
Browse archived content by publish date.
We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for sunscreen. Our quality system operates under MoCRA-ready facility registration for the US, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We coordinate export documentation and can arrange delivery to your nominated warehouse, 3PL or Amazon fulfilment centre in the European Union. For sheet mask, carton specifications and pallet patterns are confirmed before production so your inbound team receives scannable, stackable goods. We work with experienced freight forwarders and can quote under your preferred Incoterms. Our team can walk through the options for sheet mask on a short call, and we will confirm the specification in writing before any deposit is requested.
A lipstick quote separates into formula, primary packaging, secondary packaging, filling and labour, testing, and freight. Packaging usually drives the largest variable, so choosing from bullet cases and slim sticks can move unit cost more than formula changes do. We provide a line-item breakdown rather than a single number, so you can see exactly where to trade off if you need to hit a target retail price. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Cost reduction for setting spray usually comes from component choice, fill size, carton construction and order consolidation rather than from cheaper raw materials. We review your current bill of materials and identify changes that do not affect the sensory profile the consumer notices. Any substitution is validated against your approved sample, so the setting spray on shelf performs the same way after the change. Our team can walk through the options for setting spray on a short call, and we will confirm the specification in writing before any deposit is requested.
We support vegan, cruelty-free and clean-beauty positioning for serum and can formulate without animal-derived inputs, parabens or specific preservative systems on request. Ingredient selection is screened against your target retailer's restricted-substance list, and we document compliance at formula level. Certification bodies differ by market, so we align the dossier with the programme you intend to register in North America. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. E-commerce-ready eyeshadow palette packaging addresses leak resistance, drop performance, scannable barcodes and suffocation warnings for polybags. We confirm carton dimensions against your fulfilment centre requirements so you avoid oversize or prep surcharges. For Japan and South Korea we align packaging with the prep rules of the marketplace you sell through. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We regularly develop bb cream without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Australia and New Zealand. Our team can walk through the options for bb cream on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop mascara to halal, kosher or organic standards and work with accredited certification bodies for the audit and documentation. Certification affects raw material sourcing, production scheduling and segregation, so it is far easier to design in at brief stage than to retrofit. Tell us which programme you need for Africa and we will confirm feasibility and cost before development begins. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.
Fragrance-free facial cream is formulated without added perfume, using raw materials selected for low odour so the base itself smells neutral. This is different from masking an odour, and we verify the result with sensory panels rather than relying on the ingredient list alone. Fragrance-free positioning is well supported for Latin America where consumer demand for simplified formulas continues to grow. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We regularly develop facial cream without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Africa. Our team can walk through the options for facial cream on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Send us the current formula or full INCI declaration and we will screen every input against the restricted-substance list applicable to Japan and South Korea. Where an ingredient must be removed, we propose a functional replacement built around Tranexamic Acid and re-run stability and compatibility testing rather than simply swapping raw materials. You receive a side-by-side comparison of the original and revised primer so you can judge texture, scent and performance before approving the change. Our team can walk through the options for primer on a short call, and we will confirm the specification in writing before any deposit is requested.
For lotion that is sensitive to heat or freezing, we review the stability data to define an acceptable transit range and plan packaging and routing accordingly. Where needed we use insulated cartons, cool-chain freight or seasonal routing for Latin America, and we confirm the approach before quoting. We also advise on storage guidance so your warehouse and retail partners keep the product within the validated range. Our team can walk through the options for lotion on a short call, and we will confirm the specification in writing before any deposit is requested.
