FAQ Archive
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We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for facial mist. Our quality system operates under FDA-registered facility, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for facial mist on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for hair mask are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for hair mask on a short call, and we will confirm the specification in writing before any deposit is requested.
Recommendations depend on the formula viscosity, fill temperature and climate exposure during transit to Australia and New Zealand. Common options for eyeshadow palette include magnetic palettes and compacts, and we confirm closure torque, liner compatibility and drop-test performance before locking the specification. Carton and pallet patterns are planned early so your inbound team receives goods that are scannable, stackable and unlikely to leak in transit. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. We source PCR resin, glass, aluminium and mono-material components for serum and can document recycled content for your sustainability reporting. Recycled resin can vary in colour and wall consistency, so we qualify the component with your formula before committing to a production run. We will be direct about what is genuinely recyclable in Southeast Asia rather than repeating a claim your customers may challenge. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
We support pilot and seasonal facial oil runs alongside volume programmes, with MOQ from 3,000 units per SKU depending on packaging. Small runs suit market testing, limited editions and influencer launches where speed matters more than unit cost. If the SKU performs, the same specification scales to a full production slot without re-validating stability. Our team can walk through the options for facial oil on a short call, and we will confirm the specification in writing before any deposit is requested.
A serum quote separates into formula, primary packaging, secondary packaging, filling and labour, testing, and freight. Packaging usually drives the largest variable, so choosing from dropper bottles and airless pumps can move unit cost more than formula changes do. We provide a line-item breakdown rather than a single number, so you can see exactly where to trade off if you need to hit a target retail price. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
Shelf life for body wash is established through real-time and accelerated stability data rather than assumed from similar products. We confirm the period during which the formula holds its specification for appearance, odour, viscosity, pH and microbial limits, then set the expiry and period-after-opening accordingly. If you plan to sell into Australia and New Zealand, we align the stated shelf life with the documentation your responsible person expects to see. Our team can walk through the options for body wash on a short call, and we will confirm the specification in writing before any deposit is requested.
Viscosity for lipstick is set as a measurable range with a defined test method and temperature, not a subjective description. We confirm the target at sample stage and reproduce it in production through controlled mixing, heating and cooling parameters. If your brief needs a specific sensory outcome such as quick break or cushiony after-feel, we translate that into a specification we can actually hold. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
Yes. Sensitive-skin lipstick development focuses on a short, well-tolerated ingredient list, minimal fragrance and a preservative system chosen for low irritation potential. We can arrange patch testing and ophthalmologist or dermatologist review where your positioning requires it. Formulas built around Ceramide are screened for known sensitisers before we present the first samples to you. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.
We sign a mutual non-disclosure agreement before any brief is shared, and formula development records for serum are held under controlled access. Ownership arrangements are agreed in writing: bespoke formulas developed to your specification can be reserved for your brand, while library formulas remain ours to license. If exclusivity matters commercially, we can define the scope, territory and duration in the supply agreement so both sides have certainty. Our team can walk through the options for serum on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop foundation with alternative preservation strategies, including multifunctional humectants, low-water systems and barrier packaging that reduces microbial risk. Truly preservative-free claims depend on the format and how the consumer uses it, so we will tell you honestly whether the claim is defensible for your product. Every candidate still passes challenge testing, and we document the rationale so your Australia and New Zealand submission is supported by data rather than marketing language. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.
We can develop cleansing balm with alternative preservation strategies, including multifunctional humectants, low-water systems and barrier packaging that reduces microbial risk. Truly preservative-free claims depend on the format and how the consumer uses it, so we will tell you honestly whether the claim is defensible for your product. Every candidate still passes challenge testing, and we document the rationale so your Southeast Asia submission is supported by data rather than marketing language. Our team can walk through the options for cleansing balm on a short call, and we will confirm the specification in writing before any deposit is requested.
