FAQ Archive · 2026

We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for cleanser. Our quality system operates under FDA-registered facility, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for cleanser on a short call, and we will confirm the specification in writing before any deposit is requested.

For eyeshadow palette we recommend booking your slot at least 5-6 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for eyeshadow palette on a short call, and we will confirm the specification in writing before any deposit is requested.

We work with established fragrance houses and can match a target profile or build a new one around your positioning for mascara. If you have a benchmark, share it and we will develop to that direction, including fragrance-free or low-allergen options where your retailer requires them. Fragrance is assessed during stability so the scent does not drift or discolour the mascara base over time. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.

Territory exclusivity for blush can be granted for bespoke formulas, usually tied to a minimum annual volume or a defined market such as Southeast Asia. Library formulas are generally non-exclusive but can be differentiated through fragrance, texture or active loading so your product is not directly comparable. We set the terms in writing so your investment in development is protected for as long as the programme runs. Our team can walk through the options for blush on a short call, and we will confirm the specification in writing before any deposit is requested.

Allergen declaration for mascara is built from the full formula including fragrance composition, and we review it against the list applicable to Latin America. Production lines are cleaned between runs under a documented procedure, and shared-equipment risk is assessed before scheduling. Where a truly allergen-free claim is needed, we will tell you honestly whether our facility can guarantee it for that product. Our team can walk through the options for mascara on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Send the competitor ampoule you want to benchmark and we will assess texture, absorption, scent profile and ingredient architecture against your current product. We identify where the benchmark genuinely performs better and where the difference is mostly marketing, so you invest in changes that matter. The output is a practical brief for improving your ampoule, including realistic cost implications. Our team can walk through the options for ampoule on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Airless pumps, refill pouches and refillable outer packs are all available for foundation, subject to compatibility testing with your formula. Airless formats suit actives such as Bakuchiol because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for foundation on a short call, and we will confirm the specification in writing before any deposit is requested.

For sunscreen we recommend booking your slot at least 4-5 weeks before you need stock, because component procurement often takes longer than filling. Peak periods tighten both packaging supply and line capacity, and late bookings usually limit you to whatever components are available. Brands that forecast early get better unit economics and avoid the air-freight premium that comes from a compressed schedule. Our team can walk through the options for sunscreen on a short call, and we will confirm the specification in writing before any deposit is requested.

We welcome customer audits and third-party inspections, and can host them on site or run a documented virtual audit for lipstick. Our quality system operates under FDA-registered facility, with batch records, incoming inspection logs and retained samples available for review. Many brands audit once at the start and then rely on periodic reports, which keeps oversight without repeating the full exercise each season. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. We regularly develop shampoo without silicones, PEGs or ethanol, replacing them with sensory alternatives that preserve spreadability and after-feel. Removing these materials changes texture, so we iterate on the sample rather than making a like-for-like substitution. Ingredient selection is screened against your retailer's restricted list, and we document compliance at formula level for Japan and South Korea. Our team can walk through the options for shampoo on a short call, and we will confirm the specification in writing before any deposit is requested.

For lip gloss that is sensitive to heat or freezing, we review the stability data to define an acceptable transit range and plan packaging and routing accordingly. Where needed we use insulated cartons, cool-chain freight or seasonal routing for Japan and South Korea, and we confirm the approach before quoting. We also advise on storage guidance so your warehouse and retail partners keep the product within the validated range. Our team can walk through the options for lip gloss on a short call, and we will confirm the specification in writing before any deposit is requested.

Yes. Airless pumps, refill pouches and refillable outer packs are all available for lipstick, subject to compatibility testing with your formula. Airless formats suit actives such as Glycolic Acid because they limit air exposure and allow higher evacuation rates at the end of use. We confirm dose output, priming behaviour and leak resistance during stability so the component performs in the field, not just on the bench. Our team can walk through the options for lipstick on a short call, and we will confirm the specification in writing before any deposit is requested.